Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received a mistake through your local delivery service and might like to cancel your order, very first check your email and/or spam filtration system to ensure you clicked upon the correct shipping and delivery address and/or WEB ADDRESS. Once this provides been done, when you are nevertheless enthusiastic about continuing, basically reply to the e mail with the information on your request and you may greatly appreciate any kind of assistance you may offer. For specialized issues, you might need to contact customer support via their particular telephone number: (Toll Free). Alternatively, if an individual have any other questions, you could send us a good email and we will try our best to assist you.
Your package appear at your own door within 7 to ten working days. Please be aware of which shipping times may vary from 1 courier company in order to another. Hence, it is, constantly preferable to purchase with a trustworthy company. To assist ensure your package arrives safely, all of us always advise of which you sign your parcel’s “Thanks Regarding Sending” section when it arrives. Your nearby delivery services are usually required to plainly display this signature confirmation on almost all sent items, including Element Vape goods.
As soon as your parcel is here at your doorway, you need to collect that as soon because possible. This is usually normally done by completing a self-addressed, stamped envelope together with your return tackle and tracking quantity. Upon arrival, ensure that your unit is fully charged and ready to start out using that immediately. Do not wait for your Element Vape product in order to warm up; it should not be stressed adequate, especially in the case of rechargeable batteries.
As outlined in the above paragraph, when shipping to UK residents, delivery is going to be facilitated by certainly one of our countrywide network of courier companies, such because DPD, FED EX or UPS — but please permit for additional charges to be taken into consideration whenever placing your buy. Disposable Vape Customers located inside the Republic of Ireland are not permitted to purchase online. Inside most cases, clients located within typically the Republic of Ireland will be not able to purchase the object through the use of credit cards or debit cards. We all are currently going through some issues together with credit card scams in European countries as well as in certain situations, payments made using these methods may possibly be declined or even reversed. In addition, all deliveries to EU customers might be susceptible to fees and import duties.
Any time shipping internationally, please note that customs procedures are really time-consuming and usually require the help of a great independent customs dealer. In the case of an imported product, delivery occasions will be dependent on your courier’s international delivery support and transit periods may greatly surpass our internal delivery estimates. In case you are unsure of expected transportation times, please contact us immediately. International orders will generally arrive within 3 to 5 business days right after payment has recently been received.
For all those questions relating to this matter, make sure you note that every questions should be focused towards our business headquarters. Should an individual need to create modifications or inquire concerning our services within general, you may do so at anytime during enterprise hours, Monday through Friday, except Weekend, Wednesday, and Thursday. Should you have any other queries, you can both contact our customer service team or perhaps one of our sales representatives at the main office. In case you prefer to location your order online, you are delightful to visit our website and follow typically the simple instructions offered. All billing plus ordering information may be provided at the click associated with a button.
As constantly, we strongly recommend that all purchases be paid for completely before delivery or delivery associated with products. Any adjustments to shipping or perhaps delivery policies is going to be clearly indicated upon receipt of repayment. In the celebration of a defect in any merchandise, please contact all of us right away to get a return or substitute. As long because your satisfaction will be our most important, we will work with one to make certain that you have the very best electric products available.